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SmarterMail password recovery

From a "user" perspective
On the SmarterMail logon page click "Forgot your password?"
Enter your email address and the onscreen code (CAPTCHA code)
You will get a reset email sent to your backup email address from "noreply@domainname.com"
Click the link in the reset email
Enter your new password to regain access to your account

Note: You chose your "backup" email address when you first logged into your webmail


From a domain admin perspective
Log onto SmarterMail as a domain admin
Go to Domain Settings > Users > [Edit a specific user]
On the "User" tab note the field "Backup Email Address"
You can overwrite this backup address on behalf of a user

Note: if you simply want to reset a user's password for them, you can enter the new password on the same page

Article ID: 153, Created On: 10/20/2014, Modified: 10/20/2014

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