ISP Support Portal
Language
 
Home>Knowledge Base>Email>What are the mail server limits?
User Login
Username
Password
 
 Login
Information
Article ID44
Created On11/27/2008
Modified11/27/2008
Share With Others

What are the mail server limits?

There are some checks performed when connections are made to our mail servers to send email. Triggering some of these limits could result in a temporary block, preventing or delaying the message being sent.

DoS detection, based upon your IP address:
25 SMTP connections within a 5 minute period results in a block for 60 minutes

User limits:
Default "recipients per message" limit: 50
Default "outgoing messages per hour": 100

How can I send legitimate mass email?
You will need to spread the sending of emails so that no more than 100 emails per hours go out, and no more than 25 SMTP connections per 5 minute period.

If using 'bulk mailer' software:
Edit the settings of your software so that the emails are scheduled to go at a rate of 1.65 per minute (or every 37 seconds); that's 99 per hour.

If using Microsoft Outlook:

Suggestion 1: Delay sending an individual message...
http://office.microsoft.com/en-us/outlook/HP052427901033.aspx

Suggestion 2: Delay ALL messages that you are about to send (rule can be turned on/off)...
http://office.microsoft.com/en-us/outlook/HA010549791033.aspx

Suggestion 3: Turn off the "Send Immediately When Connected" Option...
http://office.microsoft.com/en-us/outlook/HP012293011033.aspx
(Mail setup >>> Send/Receive)

Suggestions 2 & 3 will allow you to organize the email in the "Outbox" before it gets sent, perhaps creating a new sub-folder called "Queue"; this would allow you to select groups of email (say 20 at a time) and drag them from the "Queue" folder into the "Outbox" folder at appropriate intervals.