Newest KB Articles

Broadband speed test

Thu, 02 Sep 2010 09:26:57 GMT

How to preform a speed test that we can then investigate as "slow speed"

Expedite order

Wed, 04 Aug 2010 13:05:07 GMT

expedite fast track adsl express install

Add this Support portal to Outlook 2007

Tue, 13 Jul 2010 14:44:12 GMT

Follow these steps to add a web link for this portal into Outlook 2007

Host email only (not WWW)

Tue, 29 Jun 2010 10:51:22 GMT

How to host domain email with us but leave everything else (such as WWW) with the existing provider

Bare metal restore using Online Backup Manager

Thu, 17 Jun 2010 09:27:33 GMT

How to perform a bare metal restore using Online Backup Manager. Applies to: Windows Vista, Windows 7 and Windows Server 2008

Radius errors

Tue, 08 Jun 2010 17:40:33 GMT

radius error meaning

Offsite backup marketing materials

Tue, 25 May 2010 12:34:40 GMT

Offsite backup - marketing materials download

Re grading data backup accounts

Thu, 13 May 2010 15:05:03 GMT

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Routed IP ranges

Tue, 30 Mar 2010 13:16:05 GMT

ripe forms

How do I place a migration order?

Thu, 25 Feb 2010 18:27:11 GMT

In your admin panel click Users then Sign up. All the products are presented. Choose Broadband.

Put in the telephone number. The BT checker will do a check on the number and reconize that it already has broadband enabled on the line. You will then be asked if you wish to place a migration order or a regrade. Therefore choose migration. You will need to put in the current ISP, speed of line (if known) and the Migration (MAC) code. You will then see the products that the user can have.)

Choose the product you wish.

Click Subscribe. Fill in the user details. Click ok, you are then taken to the payment pages.

Click VDC if you are invoicing the client and are paying for the account yourself (only available once we have your direct debit form) . Otherwise you will be taken to the Protx payment gateway where the card details will be entered.