Newest KB Articles in Visps

How do I place a migration order?

Thu, 25 Feb 2010 18:27:11 GMT

In your admin panel click Users then Sign up. All the products are presented. Choose Broadband.

Put in the telephone number. The BT checker will do a check on the number and reconize that it already has broadband enabled on the line. You will then be asked if you wish to place a migration order or a regrade. Therefore choose migration. You will need to put in the current ISP, speed of line (if known) and the Migration (MAC) code. You will then see the products that the user can have.)

Choose the product you wish.

Click Subscribe. Fill in the user details. Click ok, you are then taken to the payment pages.

Click VDC if you are invoicing the client and are paying for the account yourself (only available once we have your direct debit form) . Otherwise you will be taken to the Protx payment gateway where the card details will be entered.

How do I upgrade or regrade a broadband account?

Thu, 25 Feb 2010 18:25:10 GMT

In your admin panel click Users then find the user in the list, then click sign up. All the products are presented. Choose Broadband.

Put in the telephone number. The BT checker will do a check on the number and reconize that it already has broadband enabled on the line. You will then be asked if you wish to place a migration order or a regrade. Therefore put a tick in the box marked regrade. You will the see the products that the user can have. Choose the product and click subscribe. Fill in the user details. Click ok, you are then taken to the payment pages.

What is VDC?

Wed, 20 Jan 2010 14:48:55 GMT

VDC

How do I change my VDC pin?

Wed, 20 Jan 2010 14:45:24 GMT

change pin

How do I signup an existing customer?

Wed, 02 Dec 2009 17:30:19 GMT

If a user already has a service on this system you may wish to associate other services with the same user.

In your admin panel click Users then List. You will then see a list of existing users on the system. You can use the drop down search menus to find the user.

Once you have found the user click the sign up link in blue.

You will be presented with a list of product catagories. You then click the arrow for the required catagory.

If you want to pay by VDC, then place a tick in the VDC box at the top of the page, at the end of the signup process you will be then asked to put in your VDC pin.(We would need to have a direct debit for VDC setup to use VDC).

VDC payment via Direct Debit

Thu, 15 Oct 2009 11:56:17 GMT

VDC DD Direct Debit

Understand the VDC DD invoice

Fri, 29 May 2009 09:43:43 GMT

DD invoice

How do I signup a user?

Fri, 09 May 2008 18:01:00 GMT

signup user

How can I see what is due to be paid by vdc?

Fri, 09 May 2008 18:00:32 GMT

payments due vdc

How do I signup someone to broadband?

Fri, 09 May 2008 17:59:56 GMT

signup broadband